FAQs

1.)   Can I get a refund or exchange?

All sales are final. No refunds/exchanges.

2.)   If paying by invoice, how long can I wait to pay?

Invoices must be paid within 24 hours.

3.)   Where are you shipping from?

All items are packaged and shipped out of San Diego, California (USA).

4.)   How long until my item ships?

To ensure your items are properly secured and packaged, processing time can take from 3-6 business days.

5.)   How long will shipping take?

Shipping will vary based on your location.

6.)   What shipping services do you use?

We use United States Postal Service (USPS) and FedEx.

7.)   Will a tracking number be provided?

If your shipping address is located in the USA, a tracking number will be provided. International Shipping may have a tracking number, please inquire.

8.)   What if my package is lost or stolen?

Once your order has shipped, we are not responsible for any lost or stolen packages. You are welcome to pay additional for insurance coverage, please inquire.

9.)   What countries do you ship to?

Currently, we are shipping within the USA and to international countries such as Canada and Australia. If you reside outside of our shipping zone, please inquire for potential options.

10.)   How can I contact you?

You can drop us a message under the About section. Quickest way is to send a direct message on Instragram and we will respond promptly.

11.)   I haven’t received a response to my email?

Please check your junk email folder, sometimes emails get flagged as spam. To ensure that you receive emails from us, please add us to your contact list. You can always direct message us on Instagram for a quicker response.